Tuscaloosa introduces 311 smartphone app for citizen inquiries, reports

TUSCALOOSA, Alabama [1] -- The City of Tuscaloosa is celebrating the fifth anniversary of its 311 call center service [2] by introducing a smartphone app that will allow citizens to submit questions and report issues around the city.

The free app, available to Android and iPhone users, features more than 105 different categories in alphabetical order that range from air quality control to zoning.

Residents can make non-emergency inquiries and report issues including overgrown grass, missed trash pickups, litter and stray animals through the app and can opt to receive status updates and notifications via phone and email. All submissions will be sent to the appropriate departments once received.

The Tuscaloosa311 app also includes the ability to "pin" a location and send a photo with comments in a report.

"In our city where the mayor's core belief is customer service, we are excited to bring City Hall to our citizens through technology," said Rogena Bonner, 311 call center manager, according to a city news release. "Within minutes, our citizens can photograph and report a problem to the appropriate department through their smart phone. The Tuscaloosa311 iPhone App is easy to download and easier to use."

The city is inviting residents to learn about the new app from 311 call takers on Thursday from 8:30 a.m. to 2 p.m. at the City Hall Annex III at 3022 6th Street.

Android and iPhone users can find the app by searching for "Tuscaloosa311" on their phones through their respective app stores.
[3] [4]

Links

1. ^{^} TUSCALOOSA, Alabama (www.al.com)
2. ^{^} 311 call center service (www.ci.tuscaloosa.al.us)
3. ^{^} Android (play.google.com)
4. ^{^} iPhone users (itunes.apple.com)

source: blog.al.com